Contact

Intro section

Got a question, a tech issue, or a mild existential crisis about your ADHD planner system? You’re in the right place. This is where your chaos drops a message and an actual human (hi, Sabrina) gets back to you.

How to reach out

For anything related to orders, downloads, or “I broke something and I swear I just clicked one button,” use the form below and include:

• Your email address you used at checkout

• Your order number (if you have one)

• A quick brain dump of what’s going on

You can also email directly at: support@thepurplelalu.com and I’ll reply from there if that’s easier for your brain.

Response time expectations

PurpleLalu is a tiny-but-mighty ADHD-run business, not a 24/7 call center, so replies usually go out within 1–3 business days, Monday–Friday. During launches, holidays, or peak chaos, it might take a bit longer, but every message gets seen and answered.

Before you hit send

Quick things that might help you faster than waiting on a reply:

• Check your spam/promotions folder for missing order or download emails

• Double-check the email you typed at checkout for typos

• Peek at the FAQ or Shipping & Returns page for common “Is this normal?” questions

If you’re still stuck, send the message anyway—your ADHD brain is welcome here, exactly as it is.