Policies

Refund Policy

Effective April 19, 2026 · Last Updated July 3, 2026

Our Policy at a Glance

The Short Version
  • Digital products (Notion templates, AI prompt packs) come with a 7-day guarantee. Get in there, actually use it, and if it’s genuinely not clicking, email me within 7 days and you’ll get a refund — no interrogation, no guilt trip. After 7 days, the window’s closed. Digital sales are final.
  • Live sessions (body doubling, clarity, strategy) are flexible on purpose — because chaotic weeks are basically my target demographic. Cancel 24+ hours out, full refund. Need to shuffle things around? 12 hours’ notice, zero charge. And life happens: your first no-show or last-minute bail gets a free pass, no lecture attached.
  • Something actually went sideways? Email me. I’m a human, not a script reading off a flowchart, and I’d rather just make it right than win a technicality argument.
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Digital Products — 7-Day Guarantee

Templates and prompt packs land in your inbox the second you pay, so there’s no literal “returning” a digital file — I can’t exactly restock it. But I also don’t want you white-knuckling the buy button, so: get in there, actually try it, and if it’s genuinely not right for you, email me within 7 days of purchase and I’ll refund you. No essay required.

Two honest asks:

  • Actually open it first. “I never looked at it” and “I tried it and it wasn’t right for me” are not the same refund request.
  • Seven days is seven days. After that, digital sales are final — that’s just how instant-delivery goods work. I can’t un-send a file.

Regardless of the 7-day window, you’re always covered if:

  • You paid but never got access to your product
  • A technical error is blocking your download or file
  • You received the wrong product due to a store error
  • A confirmed duplicate charge hit your order
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Live Sessions — Flexible, Because Life Is

Your session is a block of my calendar held just for you — which means if it sits empty, nobody else gets that time either. Here’s how cancellations and reschedules work, built to be forgiving without leaving me staring at an empty Zoom room:

Cancel 24+ hours ahead Full refund, no questions.
Need to reschedule 12 hours’ notice and we’ll find a new time, no charge, as many times as life actually requires.
First no-show or last-minute cancel Free pass. Brains do this sometimes. We’ll rebook, no drama.
After that The session fee is forfeited, since the slot was held and couldn’t be filled.
If I’m the one who cancels or runs late Automatic full refund or a free reschedule, your call. Fair’s fair.
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If Something Goes Wrong

Broken link, corrupted file, a payment that went through without a product to show for it, or anything that just feels off — email me and I’ll take a look myself. I built this whole brand on “systems that bend, not break.” The refund policy works the same way.

sabrina@thepurplelalu.com

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